Accredited Courses are Nationally Recognised Qualifications
Some of our accredited courses are free to those who are registered with
a jobnetwork. Referrals from jobnetwork is essential.
BSB20107 Certificate II in Business - $1290
BSB30107 Certificate III in Business - $1690
BSB20207 Certificate II in Customer Contact (see below) - $1290
BSB40807 Certificate IV in Customer Contact - Govt Funded for Jobseekers only March 2011
BSB20207 Certificate II in Information Technology - $1290
ICA310105 Certificate III in Information Technology - $1690
Certificate IV in IT - Government Funded for Jobseekers only March 2011
BSB40807 Certificate IV in Frontline Management - $1690
TAE40110 Certificate IV in Training and Assessment - $1790
BSB41507 Certificate IV in Project Management - $1690
BSB40407 Certificate IV in Small Business Management - $1790
HLTFA301B Apply First Aid and CPR - $125
Food Safety Supervisor Course - 2 units - $240
1. SITXOHS002A Follow workplace hygiene procedures
2. SITXFSA001A Implement food safety procedures
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Certificate II in Customer Contact
National Code: BSB20207
Includes: Customer Contact, OH&S, Technology, Communicate
Also includes computer skills - Word, Excel, Data Entry, Web.
Pre-course - touch typing training provided at our Chatswood, Sydney location.
Touch typing lessons are free with each enrolment
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Delivery - Classroom based - trainer led.
Who is this course for?
This course is for anyone interested in gaining or improving their customer contact and computer skills.
Job opportunities:
Large and small businesses are constantly looking for trained staff with skills in customer service, good communication skills,
computers, more.
Employers hire staff who can . . .
Use Microsoft Word and Excel software packages
Work as part of a team in an office
Understand the office environment
Follow workplace health and safety procedures
Communicate with customers and other staff
Minimum Requirements: keyboard skills and a desire to learn, follow through and complete every unit of the course.
Course Units - Textbooks provided for you to keep
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1. Respond to inbound customer contact |
7. Communicate effectively in a customer contact environment |
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2. Follow OH&S policy and procudure |
8. Conduct outbound contact operations |
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3. Use computer technology equipment |
9. Operate computer packages - Word, Excel, Database (Lvl 1) |
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4. Use an enterprise information system - database |
10. Resolve customer complaints |
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5. Provide quality customer service, customer care |
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6. A Work Effectively in a contact centre environment |
BONUS - on completion receive free training in a Microsoft Office Program - Word, Excel, PowerPoint or Outlook |
Call Pam or Hely on 9410 1880
Maxis Solutions – Computer Training Centre
Level 10, Suite 3, 1-5 Railway Street, Chatswood NSW 2067 www.maxissolutions.com
Maxis Computer Training Centre provides a relaxed, very friendly and supportive learning environment.
We can reschedule to suit your busy life style timetable.
(JN ESP Client Concessions)
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