Accredited Courses
Certificate ll in Business
Certificate II in IT
Certificate III in IT
Certificate IV Training & Assessment
Certificate IV in Frontline Management
Certificate IV in Project Management
Certificate IV in Small Business Management
FAST-TRACK Computer Courses

Register NOW !!

02  9410 1880

 
JN's fax referral form to 9410 1881

Accredited Courses provide a Nationally Recognised Qualifications

Some of our accredited courses are free to those who are registered with
a jobnetwork. Referrals from jobnetwork is essential.

BSB20107 Certificate II in Business

BSB20207 Certificate II in Customer Contact (see below)

BSB20207 Certificate II in Information Technology

ICA310105 Certificate III in Information Technology

BSB40807 Certificate IV in Frontline Management

TAA40104 Certificate IV in Training and Assessment click here

BSB41507 Certificate IV in Project Management

BSB40407 Certificate IV in Small Business Management

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Certificate II in Customer Contact  

National Code: BSB20207

 Includes: Customer Contact, OH&S,  Technology, Communicate

Also includes computer skills - Word, Excel, Data Entry, Web.   

Pre-course - touch typing training provided at our Chatswood, Sydney location.
Touch typing lessons are free with each enrolment

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Delivery - Classroom based - trainer led.

Who is this course for? 

This course is for anyone interested in gaining or improving their customer contact and computer skills. 

Job opportunities: 

Large and small businesses are constantly looking for trained staff with skills in customer service, good communication skills,
computers, more. 

 Employers hire staff who can . . .

 Use Microsoft Word and Excel software packages 

 Work as part of a team in an office 

 Understand the office environment 

 Follow workplace health and safety procedures

 Communicate with customers and other staff 

 Minimum Requirements: keyboard skills and a desire to learn, follow through and complete every unit of the course.

 Course Units - Textbooks provided for you to keep 

1. Respond to inbound customer contact  

7. Communicate effectively in a customer contact environment

2. Follow OH&S policy and procudure  

8. Conduct outbound contact operations

3. Use computer technology equipment

9. Operate computer packages - Word, Excel, Database

4. Use an enterprise information system - database

10. Resolve customer complaints

5. Provide quality customer service, customer care

  

6. A Work Effectively in a contact centre environment  

  

  

Call Pam, Gordon, Hely or Lynne on 9410 1880

Maxis Solutions – Computer Training Centre 

208/3-9 Spring Street, Chatswood NSW 2067 www.maxissolutions.com 

  

Maxis Computer Training Centre provides a relaxed, very friendly and supportive learning environment. 
We can reschedule to suit your busy life style timetable.

  

(JN ESP Client Concessions)   

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Web Site Created by Pam, EzyLearn & 123EZY Web Hosting: www.123ezy.com 
Phone: 9971 0000 www.slisar.com.au

wantwork eec96a7f78 pam+maxissolutions.com.au

MAXIS Solutions  

Careers Training Centre - Chatswood  
RTO 91428

 

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