Accredited Courses provide a Nationally Recognised Qualifications
Some of our accredited courses are free to those who are registered with
a jobnetwork. Referrals from jobnetwork is essential.
BSB20107 Certificate II in Business
BSB20207 Certificate II in Customer Contact (see below)
BSB20207 Certificate II in Information Technology
ICA310105 Certificate III in Information Technology
BSB40807 Certificate IV in Frontline Management
TAA40104 Certificate IV in Training and Assessment click here
BSB41507 Certificate IV in Project Management
BSB40407 Certificate IV in Small Business Management
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Certificate II in Customer Contact
National Code: BSB20207
Includes: Customer Contact, OH&S, Technology, Communicate
Also includes computer skills - Word, Excel, Data Entry, Web.
Pre-course - touch typing training provided at our Chatswood, Sydney location.
Touch typing lessons are free with each enrolment
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Delivery - Classroom based - trainer led.
Who is this course for?
This course is for anyone interested in gaining or improving their customer contact and computer skills.
Job opportunities:
Large and small businesses are constantly looking for trained staff with skills in customer service, good communication skills,
computers, more.
Employers hire staff who can . . .
Use Microsoft Word and Excel software packages
Work as part of a team in an office
Understand the office environment
Follow workplace health and safety procedures
Communicate with customers and other staff
Minimum Requirements: keyboard skills and a desire to learn, follow through and complete every unit of the course.
Course Units - Textbooks provided for you to keep
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1. Respond to inbound customer contact |
7. Communicate effectively in a customer contact environment |
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2. Follow OH&S policy and procudure |
8. Conduct outbound contact operations |
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3. Use computer technology equipment |
9. Operate computer packages - Word, Excel, Database |
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4. Use an enterprise information system - database |
10. Resolve customer complaints |
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5. Provide quality customer service, customer care |
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6. A Work Effectively in a contact centre environment |
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Call Pam, Gordon, Hely or Lynne on 9410 1880
Maxis Solutions – Computer Training Centre
208/3-9 Spring Street, Chatswood NSW 2067 www.maxissolutions.com
Maxis Computer Training Centre provides a relaxed, very friendly and supportive learning environment.
We can reschedule to suit your busy life style timetable.
(JN ESP Client Concessions)
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