Microsoft Office Subjects	208/3-9 Spring Street
Selling Techniques Course	Chatswood NSW 2067
Call Centre Skills Course
Web Design using Template MYOB	Contact Pam on 02 9410 1880

 

At MAXIS SolutionsTraining Centre we use the EzyLearn™ Training system for our non-accredited subjects because it has proven to be a highly successful method to train students of all levels and all ages - and it is Australian made.

It allows you the option to start at the beginning or at your skills level. Assisted by an experienced qualified trainer you are able to work at your own pace (fast or slow, without pressure). You will have the aid of course materials, exercise files and computer video tutorials. MAXIS Solutions is a small training centre with a homely, friendly, yet professional environment. We look after your needs and ensure you will get plenty of personal assistance. Private training one-to-one sessions available - your site or our centre.

 We provide training in the following programs:                

Microsoft Windows and file management  Wordprocessing – MS Word levels 1 & 2    Spreadsheet – Excel levels 1 & 2  Typing - 5 programs   Internet Browsing PowerPoint – Presentation Desktop Publishing – MS Word and Publisher Emailing using Hotmail, Yahoo, Outlook, Express MYOB - Company Setup and Day-to-day processing.  WEB - Create and maintain your own website Selling Solutions & The World of Retail Call Centre Communication Skills, Customer Service, Telephone Sales, The Call Centre Industry

Learn at the Centre or On-Line  via the Internet.

Enquire about our Package Prices GREAT $$$ SAVINGS

 
NEW - 1 day Fast-Track Courses in Excel, Word, PowerPoint, MYOB..... $199 - scroll to bottom of the list below..

 
EzyLearn™ gives you:
· Flexibility of starting and completing the course to suit your time
· Structured modulized content for each course

· Plus new online show-&-tell tutorials                                                                               
· Free repeats and practice sessions + 
· Freedom to learn asap*                                                                                  

- Personal training or Centre based training                                                     

· Single or packaged price structure options                                                                       

COURSE CONTENT INFORMATION

Non accredited subjects
Beginners Series – for people who are new to Computers

1. Absolute Beginners & Window....... $340 Course covers – OH&S, hardware and software. Terminology, turning on and shutting down, mastering the operations of a computer, Windows, desktop, startbar, short-cuts, using the mouse: when to click, double-click, right & left click, click & drag, resizing & moving windows, dialog boxes, drop-down lists, scroll bars, display properties, maximize, minimize, restore, starting & using a program. How to customize and personalize your computer. Creating a new file and saving files, hard drives, other drives, menu bar commands, save as a new file, introduction to file management, creating and managing folders, opening files, moving & deleting files, the recycle bin, restoring deleted files, file views, detailed, large, small icons etc. Paint – first graphics program. Learn to run several programs at once and switch or toggle between them. Solitare and lots more …

2. Beginners Two & more Windows...... $340 Learn more about managing files, create a folder, saving in a folder, renaming, recycle bin. You will learn to work with icons and shortcuts and keyboard keys Ctrl, Alt, Shift, Esc, Tab, Num lock, and lots more. Learn parts of the desktop screen and the quick launch bar. Title bars and menu bars, type a letter, text wrapping, moving around text, select & unselect text, moving, deleting & inserting text, format text: bold, italics, underline, fonts, point sizes, cut, copy & paste text, print preview, printing, page orientation, cancelling a print job, and much more including file types.                                                                                                                   Package price for 1&2 = $580 includes gs

3. Typing – 10 sessions (2 hours each session+).... $165 If you have basic typing skills and need to improve your typing skills and speed, take advantage of our Learn to Type offer. A focused concentrated effort and determination can increase your typing speed from 0 to 50+ words per minute within a week.

OFFICE SERIES – Word, Excel, PowerPoint, Publisher, Internet and Emails, MYOB 1, 2. Looking for work? Want to improve your computer skills? The Office Series courses are designed to increase your skills and knowledge in Worddprocessing, Excel Spreadsheets and PowerPoint presentations.

1. Word Level 1 (Wordprocessing).... $340 Word screen including toolbars - turning toolbars on and off and moving them, view icons, show/hide and zoom. Using browse objects button, find, replace and goto. Highlighting text using the mouse, keyboard & selection bar, Undo and redo, inserting and deleting text, copy and past and saving files. You’ll create a For Sale sign, Invitation, price list and Café menu. Move text around in a large document and from one document to another using Drag and drop, cut and paste. You will learn how to make your document look professional by applying formatting using bold, italic, font, colour. Format Painter for fast formatting. Page formatting using margins, page size, orientation. Use tabs to create a price list or café menu. Apply paragraph formatting like indenting, alignment and bullets to create numbered lists. Borders and shading to make selected parts of your document stand out. Look at printing options so that you print only the pages you want, collate etc….

2. Word Level 2.... $340 You will learn about Headers and Footers, to place text above and below the main body of text, you’ll use them to create a letterhead. Create a Template that you can use many times over. Create a table with rows and columns to lay your information out more clearly and structured. Learn more advanced features of bullets, changing the style, size and positioning of bullets. Work with complicated layouts which contains several different types of breaks (section, column and continuous) to make our document look more professional. Looking at the different ways that the spelling of text is altered, AutoText and adding words to the dictionary. You will learn how to change the spelling dictionary from US to English. Use drawing tools like WordArt, Autoshapes, Text Boxes, Drawing Arrows, inserting Clipart and Wrapping text around and through pictures.     Creating labels: Create your own address labels that will be printed on a page of labels. Great if you change address or want people to know your reply to address. Perform mail merge and learn how to have the same letter going to many different people but have each letter personalized with individual details. Create address labels for these mail merged files. Learn about the structure of data with things like field and record delimiters, text formats like CSV, TAB and more. Bring a chart into Word from Excel.                                                                        Wordprocessing Package price for level 1 & 2 = $580 includes gst

4. Excel Spreadsheet Level 1.... $340 You will learn the Excel screen including toolbars, formula bar, name box, column and row headings, sheet tabs … uses for Excel (Worksheet, Database & Charting). Getting around a spreadsheet using keyboard & mouse, moving between workbooks. Selecting or highlighting cells, columns and rows & entire spreadsheets. Entering information into workbooks, resizing and colour coding columns and rows. Editing data, insert and delete columns, AutoComplete, calculations, formulas & functions, AutoSum, AutoFill series, fill handle, copy formulas, moving cells, drag and drop, formatting and presenting data with background colour, borders and shading, number formats and more, preview, merging cells, rotating text in cells, AutoFormats, aligning page break preview, Page Setup, headings, on every page (print and screen) freezing panes, scaling, headers and footers, printing & more.

5. Excel Level 2.... $340 Work with a database to sort and filter the information. Using actual exercise files you learn to create charts and customize the chart so that it presents professionally. Use complicated functions like IF statements, average, max, min and more, complicated calculations and calculations between multiple sheets, filtering data for reports, contribution across sheets, and lots more. Package price for levels 1&2 = $580 includes gst

6. PowerPoint.... $340 Screen components, existing slide shows, normal (tri-pane) View, navigating, AutoContent wizard, presentation types, create new presentations, add slides, bulleting text, slide show controls, Auto-Layout formats, Autofit text, FreeForm text, formatting, format painter, border & fill colour, tabs and indents, working with outlines, Summary Slide, Slide Sorter, view thumbnails, Design Temples, Clipart, moving graphics, adding sound, resizing graphics, control the running of a slide show, presenting a slide show and much more …

7. Internet Surfing and Emails.... $340 Getting connected to the world, Surfing your way around the internet, back, forward, stop, refresh & home, visiting, recording and adding to your favourite website list, using search engines, history information, opening multiple windows, search within specific websites. Emails: setting up your very own email address, send and receive emails, colour your emails, inbox, outbox, sent items folder, reply to emails received or forward to someone else, attaching files and so much more.

8. Publisher.... $340 Desktop publishing software used to create a whole range of advertising flyers, newsletters, certificates, brochures, invitations, menus, greeting cards, letter heads, business cards and so much more. Create and design professional publications. Learn new techniques, work with text and graphics, apply design features, use drawing tools.

9. Total office suite of applications -Word, Excel, PowerPoint, Email, Internet....                              Package $1600 includes gst

10. MYOB – Company Setup – 4 sessions (2½ - 3 hours per session).... $340    11. MYOB – Day-to-Day transaction processing – 4 sessions (2½- 3 hours per session).... $340    MYOB Package price – both Company Setup & Day-to-Day processing $580 including gst

12. WEB Design -  Do it yourself or we can do it for you.... $899 Learn to create and maintain your own website. Develop a website using web templates. Unlimited webpages, texts, photos. You can modify/change your website 24x7 anywhere, anytime, you have control.  Includes a website, web hosting for 1 year, training and support.

13.  Retail Selling Solution.... $229  Learn how to approach a customer, how to listen and access the customers needs, how to respond and give positive feedback to your customer. Learn the seven steps to selling and improve your sales results and customer relationship.  14.  The World of Retailing.... $229 This course provides potential and new recruits to retail with a sense of opportunity, positive reinforcement of retail as a career of choice, a sense of value and fundamental knowledge of retail principles. Explores trends, retail formats, customers needs, business goals, shopping behaviours and preferences.

15.  Call Centre Communication Skills.... $198.00 Communication skills are very important for a successful career in customer service and sales. Call centres can be fast-paced where you may have to deal with hundreds of people in one day. That is why it is so important to fine-tune your communication skills. Examine how to handle different personalities, questioning skills and telephone skills all in a professional manner. 16. Call Centre Customer Service.... $198.00 Learn how to talk and listen to customers, how to deal with customers issues and overcome anxiety and reservations about customers service in a call centre setting. Ideal for new call centre staff and agents and is designed to introduce the learner to the necessary information and tools required to professionally handle call centre calls and customers. 17. Call Centre Telephone Sale.... $198.00 Learn how to get your point across successfully. Improve you conversational skills. Learn how to save your time and your customers time. Learn principles and techniques of selling, presentation approaches, and telemarketing laws.  18. The Call Centre Industry.... $198.00 Learn all aspects of a call centre and the industry. The people, the processes and the technology behind the phone call. Benchmarks, functions, structure of a call centre agents, purpose and aiding the customers.

ONE-DAY Fast-Track Course ... Trainer Led, Structure Class. 1. Excel  2.  Word  3. PowerPoint  4. Retail Selling  5. Call Centre 6. MYOB    Note - Research has proved that it is difficult to absorb all the information presented in 1-day fast-track courses. At Maxis all students may continue to attend the centre as often as they need (within 14 days) to practice and master their new skill. You also have the advantage of using our On-line training videos for upto 30 days - free. Courses are scheduled monthly. Class size 4-6 students only.    To Enrol print the enrolment form and fax to Pam on 02 9410 1881  MAXIS Student Enrolment Form 1 July 2009.pdf      Morning &  Afternoon Tea Supplied.

Private one-on-one training is available at the Training Centre – from $55 per hour.

Refreshments 
Learning can be tiring work so we provide free tea and coffee or chilled water along with tasty bikkies for that extra energy to keep you going

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Free Repeats and Practice Sessions 
To show our commitment to you we offer free repeats or practice sessions. Too often we hear of people who do a course but feel they missed something or need more practice, so we encourage all our clients to keep coming back and practice or do all or part of the course again. If a client needs one-on-one training or personal help then we are here for them. We want everyone to succeed and feel confident and empowered in learning and using the computer.