Professional Customer Service Course - CHATSWOOD For Diploma in Business Course click here
To Enrol call us on 02 9410 1880 or fax the referral form to 02 9410 1881 Print Referral Form
FREE For Job Seekers ONLY
ONLY 4 weeks – Twice a week attendance
Starts Tuesday 25th October 2011
This course is designed to quickly move job seekers into the hospitality,
retail and customer service related industries.
It teaches effective management of customers and building
customer relationships.
Learn best practice in handling customers.
Course content - Units of competency Print course flyer
Develop product knowledge
This unit applies to individuals in a sales or customer service related position in a small, medium or large enterprise across a wide variety of industries and contexts who develop their product knowledge prior to undertaking selling activities. They may provide advice and support about aspects of sales solutions to support a sales team. BSBPRO401A
Deliver and monitor a service to customers
You will develop the knowledge, skills and attitudes required to provide excellent customer service. Regardless of your specific job title, your role will require you to service the needs of other people in your workplace or customers who have approached your organisation to obtain a product or service BSBCUS301A
Gather collate and record information
At the heart of any successful business, one needs to understand what your customers want. This unit is all about conducting effective interviews with your customers — from what questions to ask, to the legal requirements and ethical considerations — so you can find out what your customers want, and deliver it to them. BSBCC0402A
Present a sales solution
Whatever sort of business you are in, there is no skill quite so valuable as the ability to sell. From selling a product or service, to simply selling yourself, sales skills are one of the cornerstones of business success. This course has been designed to give you the skills, tools and confidence to be a successful sales professional. From identifying opportunities, communicating powerfully, presenting with flair, and closing the deal — you will learn everything you need to make the sale, time after time. BSBSLS403A
Course Starts - Tuesday 25 October 2011
Duration - Over 4 weeks Tuesdays & Wednesdays
Time - 9.30am – 4pm
Investment - Course fee Government funded (Note - Admin fee $52.00 applies to eligible job seekers- ESPs)
Location - Maxis Solutions Pty Ltd (above the railway station)
South Tower | 10th Level 1-5 Railway street
Chatswood NSW 2067
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